sneeKneT

Managed Services

Your IT, quietly running.

A single managed services package covering eight disciplines — designed so the next time you think about IT, it's because you wanted to, not because something broke.

What we manage

One package. Eight disciplines.

Every area below is wired into the same engagement model and the same service desk. No handoffs between vendors. No finger-pointing. One partner, accountable end-to-end.

  • Service Desk & Technical Support

    One number, one ticket, one team. Australian-based support that already knows your environment.

    • 1300 385 881 service desk
    • Tier 1–3 escalation
    • On-site when needed
    • Vendor coordination

  • Monitoring & Management

    Catch issues before users do. Continuous monitoring across infrastructure, endpoints and cloud.

    • LogicMonitor coverage
    • Patch and posture management
    • Performance and capacity
    • Alerts that mean something

  • Cloud

    M365, Azure and hosted workloads — managed across providers, billed predictably.

    • Tenant administration
    • Licensing optimisation
    • Backup and recovery
    • Cost monitoring

  • Network

    LAN, WAN, wireless, internet. Designed by CCIE engineers, run by the same team day-to-day.

    • Cisco Meraki / Fortinet
    • SD-WAN and circuit management
    • Wireless optimisation
    • Change management

  • Identity Lifecycle

    Onboarding to offboarding, role changes to access reviews. Done right means done quietly.

    • Active Directory / Entra
    • Joiner / mover / leaver
    • Access reviews and audits
    • Conditional access policies

  • Application

    Line-of-business apps, integrations, and the unsexy plumbing that keeps work flowing.

    • Vendor liaison
    • Application support
    • Integration management
    • Lifecycle and renewals

  • Microsoft / Azure

    Deep specialisation in the Microsoft stack — from licensing through Azure infrastructure.

    • Microsoft 365 administration
    • Azure infrastructure
    • Intune and endpoint
    • Entra identity

  • End User Compute

    Laptops, desktops, screens, peripherals. Procured, configured, deployed, replaced.

    • Lenovo, HP, Apple
    • Standard operating environment
    • Imaging and deployment
    • Asset and lifecycle tracking

Proof

“We ran on break/fix for years and honestly thought it was working fine, until we added up what we were spending on callouts, downtime, and the stress of never knowing when the next issue would hit. Moving to a managed service with Sneeknet changed the whole dynamic.”

Jason Forte · Business Systems

See an end-to-end managed service engagement → Intermain

Tired of break/fix?

Let's talk about taking IT off your plate.

Scope a managed service

Or call the service desk

1300 385 881

Australian Owned & Operated